Call Recording Systems
State of the art, fully admissible and a training tool like no other. MiVoice Call Recording & Quality Management enables your organisation to capture, archive, organise, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.
Do I need to comply with FCA or PCI regulations?
Whether you’re FCA regulated or need to be PCI compliant, our systems are designed to help you meet the necessary criteria.
The FCA oblige firms to retain records of specific telephone conversations and electronic communications that relate to the reception, transmission and execution of client orders and proprietary trading.
PCI Compliance requires you to comply with rules regarding the storage of payment data.
Call recording as a powerful training tool
Optimise customer experience
Deliver your customer experience with confidence through employee and customer evaluations to increase service levels and KPIs. Quickly access recordings to resolve customer disputes, optimise best practices and ensure compliance. Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines.
Use recordings for staff training
Call Recording is one of the best training tools available. Listen to recorded or even live calls to improve the effectiveness of your team.
Find and submit fully admissible recordings efficiently
Solve problems quickly and easily with quick search tools built into the package. All our recorders provide watermarked encrypted files that are admissible in court.
Call recording software that’s easy to use
Recording your calls can be very effective and may well be a requirement by law. Here’s a quick guide of the call recording software that comes as standard with your call recording package.
Driving technology to enhance the communication and security of our clients
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