We design phone systems with you in mind, the hard working, always busy medical practice. Our surgery phone systems are aimed at making your life easier, with a whole host of surgery specific features and benefits.
We’ve been working with practice managers across the UK for almost 30 years, so we understand the growing needs of a surgery inside out. Whether your list size is 4,000 or 24,000 patients across one or multiple sites, we have the knowledge, expertise & experience to take your surgery communications to the next level.
Our phone systems are supporting practices across the UK, but it’s not just our specialist phone systems that we provide that are making a difference. It’s the customer service that you receive from us, the support team that’s on hand for your peace of mind 24/7, 365 days of the year, the transparency and ease that our accounts team provide, the free training that you and your team receive, together with the flexibility to adapt and grow your system depending on the future needs of your practice.
IMPROVE PATIENT EXPERIENCE
with intelligent call queuing & call flow management
Giving your patients a great user experience when they contact you is vitally important for any practice and it nearly always starts with your phone system.
IMPROVE EFFICIENCIES & PRODUCTIVITY
with patient record & smart phone manager integration
Improving efficiency and productivity means taking action to deliver savings, and remains a priority for all NHS organisations. With a focus on not only saving on a financial level, but also making savings towards time & energy, staff morale and work flow can be greatly improved to boost the efficiency and productivity within your practice.
The surgery phone system remains a vital communications tool and is one of the main tools that can be improved upon easily to deliver those vital savings which result in greater efficiencies and productivity. This is why it’s so important to select a suitable phone system for your medical practice, one that has been specifically designed to handle your practice’s needs, one that is tried and tested, one that you can rely on, and know can grow and adapt with your practice in years to come.
give doctors and nurses the tools they need to triage
UNDERSTAND YOUR CALL FLOW
with multi-layer call statistics
Having a real-time understanding of your call statistics, is a great management tool that can be deployed to assist staff and improve your patient experience. For example, understanding how many calls have been lost between 8am and 9.30am on Monday morning could lead you to increase staff numbers to take calls just between these times. Our Check Medical system is also clever enough to automatically add certain members of staff (who wouldn’t normally take calls) to the main reception group to help out during busy periods, if need be.
The statistics included are ‘multi-layered’. Unlike other competitor systems that only give you statistics once a call has been answered, Check Medical provides statistics at a network level too, so you know exactly how many times a patient has attempted to call you for example, before getting through. This can be really useful, allowing you to make informed decisions with the backing of statistics, whilst being able to monitor the effects of any alterations that have been made.
IMPROVE WORK FLOW
with secure patient record integration
By integrating your telephone system with your patient record system, you can view a patients record when they call, store a call log of their phone calls, record calls for certain lines, extensions or your entire practice, integrate a mobile client for on call doctors and even control a live call from your PC.
PROTECT YOUR TEAM
with a surgery call recording solution
Call Recording is a vital management tool for any practice and can be applied to a number of processes, from dispute resolution and staff training, to simple fact checking following a call.
REDUCE YOUR RUNNING COSTS
with our inclusive package
Check Medical packages consolidate all of your telecoms bills into one easy to manage, but clearly itemised package. If you currently have a Cloud, ISDN or Analogue system which the majority of surgeries currently use, our consolidated package can save you thousands of pounds over the contract term.
LET US DO THE LEGWORK
here for you 24/7, 365 days per year
When you really need some advice at 7pm on a Friday evening, when an electrician has knocked off the power to your system on a Saturday afternoon, when you have a staff sickness and need something changing quickly in your call routing, when you have a flood and need an engineer urgently, these are the times you’ll know you’ve made the right decision by choosing a reliable team to look after your telephone service needs and who are always there to support you with a smile.
Just contact us, or book a free and completely impartial consultation with one of our experts using our online booking form below:
Call us: 03330 047 047
Email us: email@example.com
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