Support Desk

Our customers are our top priority and we endeavour to provide a high standard of customer care. If you have encountered any issues, please call our support team who are available 24/7, or feel free to log a ticket below for one of our engineers to investigate any problems you may be experiencing. Whether you’re experiencing a fault, need an amendment to your system, or you have a technical question, we’re happy to help.

Call Support Team

We may be able to provide you with support directly over the phone or you may be asked to download the ‘Remote Support Software’ so that we can troubleshoot the issue in more detail.


If the issue requires a call-out, we will arrange for one of our engineers to visit your premises in order to help on-site.


01244 834 800 / Option 1

(Standard rates apply. Calls are recorded for training & quality purposes.)

Remote Support Software

You can download our ‘Remote Support Software’ below and follow the on-screen instructions to set up secured access to your computer in order for one of our engineers to securely provide remote support.


1.) Save and open the file provided via the button below


2.) Follow the given instructions via the downloaded file


3.) Wait for one of our engineers to connect to your device



Please call our support team before you download the software.

Log a Ticket:

If you prefer for one of our engineers to investigate any issues you may be experiencing without having to call us (in case you are busy or the issue does not require immediate attention), please log a ticket below and we will update you on the status of your ticket.


Call us: 03330 047 047
Email us:

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Check Medical, Check Education & Check Group are trading styles of Check Communications Ltd.
Authorised & regulated by the Financial Conduct Authority (FCA).