Check Communications - Head Office

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Voice over Internet Protocol

What is it? VoIP is a way of sending voice over a data network. Traditionally transmitting voice used up large amounts of bandwidth so was very expensive. Converting voice to data packets allows greater compression, and therefore less bandwidth, reducing cost. IP networks were initially and exclusively designed to carry data communications, but technology has addressed the opportunity of converting voice communications into data ‘packets’ and sending them over the same, single, IP network. Hence the term Voice over IP. In business applications a modern PBX will be able to offer VOIP functionality via a ‘gateway’ device. Some PBX systems are designed solely for use in IP applications; known as IP PBX, these systems deploy LAN Telephony as well as utilising VoIP.

Why have it?

• If you can run voice and data communications over one network instead of two then costs should be reduced.



• As stated above, IP is an enabler. Therefore using VoIP would enable you to use new applications as well as speeding up existing applications.



• Remote workers or offices are a fine example of where VoIP can be both cost effective and highly functional. Connected from their home or branch office via an IP



• Telephone, personnel can be logged in an out of call centres, take and make calls with full PBX functionality as if they were sitting in the main office.

Other Considerations

Do not confuse with LAN Telephony or Voice over the Internet as these are different applications. LAN Telephony routes all calls internally over an IP local area network as well as externally over a raft of circuit options, which include digital private circuits as well as switched public circuits. Routing a call initiated on the LAN requires quality of service (QOS) to be considered and often an upgrade to the LAN is required to ensure acceptable voice communications.

CASE STUDY:

Check Communications were approached by a large corporate to provide the best solution to their business telephony needs; a requirement common to a company of its size and complexity. A multi-site company with satellite branches across not only the UK, but France and wider across mainland Europe, call costs were mounting with each successful business expansion. The challenge facing Check was to find a solution that would provide seamless inter-communication across the company’ offices, an exceptional telephone system to ensure clients’ calls are dealt with professionally, and critically, the best cost savings available using the efficiencies in telecom technology today.

Having consulted extensively with Check Communications, the client’s needs were explored and a bespoke VoIP solution was offered. “Once successfully implemented, the system exactly matches the client’s business needs; both practically and on a fiscal level. The client’s main UK based office now takes calls from satellite offices across the UK and beyond, reaching as far and as wide as their representatives care to travel; their inter-branch calls are now made with no charge over the internet, via their laptops. There are few greater Office efficiencies, and Check is delighted to be at the forefront, and able to provide the perfect solution.”
Technical Advisor, Geoff Wellings,