State of the art, fully admisible and a training tool like no other.

MiVoice Call Recording & Quality Management enables your organisation to capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.

Is your busines FCA regulated or PCI compliant? Unlock the benefits of call recording using Call Recording’s powerful voice documentation security and privacy features—including segmented recording access, encrypted media streaming, centralized file delivery and automated data lifecycle management.

Click on this video to find out more.



















Training on your Mitel MiVoice Call Recorder

As part of our initial installation we provide full interactive training to help you get the most out of your Mitel MiVoice Call Recorder and Mitel system as a whole. However, we don't leave it there - we have a whole host of training videos designed to help you out day to day. We understand that most people don't access their Mitel MiVoice Call Recorder every day, so it's easy to forget even simple processes, such as 'how to log in'. We're here to help.

Here's our guide to the basics of using your Mitel MiVoice Call recorder. Remember, if you're still having trouble, please call either your account manager or the Check Support Team for assistance. We're always here to help and support you.


































Features & benefits

Here are just a few of the features and benefits of Call Recording from Check.

Dispute Resolution

Solve problems quickly and easily with quick search tools built into the package. All our recorders provide watermarked encrypted files that are admissible in court.

Staff Training

Call Recording is one of the best training tools available. Listen to recorded or even live calls to improve the effectiveness of your team.

Compliance

Whether you're FCA regulated or need to be PCI compliant, our systems are designed to help you meet the necessary criteria.

Customer Experience

Deliver your customer experience with confidence through employee and customer evaluations to increase service levels and KPIs. Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines

FCA & PCI Compliance

FCA Compliance

The rules in COBS11.8 oblige firms to retain records of specific telephone conversations and electronic communications of client order services that relate to the reception, transmission and execution of client orders and proprietary trading. It includes communications that are intended to result in a transaction, even if ultimately they do not.

Once recorded, firms must keep such tapes and electronic communications for a period of at least six months from the date the record was created.

The following types of firms are captured by these rules:

  • Banks
  • Stockbrokers
  • Investment managers (including CIS managers and hedge fund managers)
  • Financial and commodity derivatives firms

Internal conversations and communications are not part of these rules. The FCA do not expect conversations or communications made by investment analysts, retail financial advisors, and persons carrying on back office functions to be recorded, as such persons will not normally make relevant conversations or communications when acting in those capacities.

FCA Recording Page



PCI Compliance

PCI Compliance is in place to protect consumers and businesses who pay for products over the phone. There are rules in place regarding the storage of payment data and your recorder must comply. Ours recorders are fully PCI compliant but if you want to ready more about the standard click on the button below

PCI Compliance PDF

Data Sheets

Check back for more data sheets soon.






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